Egypt's local development and environment minister Manal Awad received a report on intensive field inspections conducted by the ministry's internal audit and governance department across three Cairo neighborhoods: Bab al-Sharia, central Cairo, and al-Marg. The inspections aimed to monitor service delivery, resolve citizen complaints, and enforce compliance with municipal regulations.
In Bab al-Sharia, inspectors visited the technology center, met with citizens to hear requests and complaints, and coordinated with center staff to resolve pending cases. The report said 45 citizen requests were completed and documents delivered to residents, while field teams conducted cleanliness campaigns, removed street encroachments, and inspected public establishments for compliance with regulations.
In central Cairo, field inspections and evening patrols carried out in coordination with executive bodies and municipal police resulted in the removal of around 75 cases of street encroachment and violations. Twelve shops and establishments were sealed and closed for regulatory violations, and citizens were contacted in a "door-knocking" campaign to encourage them to formalize their business situations. About 28 citizens were reached and directed to a mobile technology center to complete required procedures, according to the report.
In al-Marg, inspectors monitored the technology center's operations and accelerated the processing of citizen requests. The report said procedures were completed for issuing 150 settlement forms for citizens seeking to legalize their situations, with documents delivered to allow them to finalize their cases under law. Field teams also removed street encroachments and conducted cleanliness operations across the district.
Awad directed the ministry's departments to continue monitoring and field inspections across local units in all governorates to improve service quality, respond faster to citizen complaints, and take legal action against violators of municipal regulations.
